Shipping Policy

Welcome to Our Faith-Based Community

At Halloween Costumes Trunk or Treat Shop, we’re dedicated to supporting your faith-filled celebrations with quality products that reflect Christian values. Our shipping and returns policies are designed with care, trust, and your complete satisfaction in mind.

Shipping Information

Order Processing

We carefully prepare each order with prayer and attention to detail. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two reliable shipping options to serve our global Christian community:

• Standard Shipping (DHL/FedEx): $12.95
  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders
• Free Shipping (EMS): Available for orders over $50
  • Delivery within 15-25 business days after shipment
  • Perfect for budget-conscious planning

Returns & Exchanges Policy

We want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help with our straightforward returns process.

Eligibility Period

Returns and exchanges are accepted within 15 days of the delivery date.

Conditions for Returns

To be eligible for return or exchange:

• Items must be unused and in original packaging
• Items must be in the same condition as when received
• Proof of purchase (order number) is required

Non-Returnable Items

To maintain quality and hygiene standards, the following items cannot be returned or exchanged unless defective or incorrect:

• Personalized or Custom-Made Items:
  • Religious Halloween costumes with custom designs
  • Sunday school supplies with personalized elements
  • Custom-printed T-shirts and teaching supplies
• Opened or Used Items:
  • Party supplies that have been opened
  • Trunk or Treat decorations that have been assembled or used
  • Trunk or Treat giveaways that have been opened
  • Religious Halloween items with broken seals

Return & Exchange Process

Step 1: Contact Us

Email us at [email protected] within 15 days of delivery with:

• Your order number
• Items you wish to return/exchange
• Reason for return

Step 2: Wait for Approval

Our customer service team will review your request and provide:

• Return Authorization Number
• Detailed instructions
• Response within 2 business days

Step 3: Ship the Items

Once approved:

• Pack items securely in original packaging
• Ship to: 3045 Rollins Road, OAKLAND, US 51560
• Customer pays return shipping unless we made an error
• Use trackable shipping for proof of delivery

Step 4: Processing

After we receive and inspect returned items:

• Refunds or exchanges processed within 5-7 business days
• You’ll receive email confirmation

Refund Details

Refund Timing

Refunds are issued within 5-7 business days after we receive returned items. The timing for funds to appear in your account depends on:

• Your payment method (Visa, MasterCard, JCB, or PayPal)
• Your financial institution’s processing times

Refund Method

Refunds are credited to your original payment method:

• Credit cards (Visa, MasterCard, JCB)
• PayPal payments refunded to your PayPal account

Special Circumstances

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us immediately at [email protected]
• We cover return shipping costs
• Expedited replacement or refund

International Returns

For our global community:

• Return shipping costs are customer’s responsibility
• Use trackable shipping services
• Provide proof of delivery

Thank you for trusting Halloween Costumes Trunk or Treat Shop for your religious celebration needs!